Understand your policy
We can explain your policy in English and help you understand what it covers, so you know what to ask and what to do next.
Keep your insurance.
Get a team on your side.
Already insured through CHECK24 or another provider? We can help with your existing policies, questions and claims.
No new policy required. We’ll confirm which policies we can manage.
EXISTING POLICY SUPPORT
Your existing cover. Personal help when you need it.
Keep the insurance you already have and get help understanding it, managing updates and finding the next step when you need support.
Get help with changes
If something changes, ask our team about the policy update. We can help you understand the process and communicate with your insurer.
Get support with claims
If you need to make a claim, we can guide you through the next steps and help communicate with the insurer.
Taking over the servicing does not automatically replace or cancel your policy.
PERSONAL SUPPORT
Know who to turn to.
Our team can help you understand your policy, discuss updates and work through claims. Message us in English when a question comes up, or ask for a personal callback when you would rather talk it through.
HOW IT WORKS
Getting started is simple.
We first check whether your insurer and product are ones we can support. You will know which policies we can manage before servicing is transferred.
-
Upload your documents
Share the policy documents you want us to review. They help us check whether we can take over servicing for your insurer and product.
-
Sign the broker agreement and authorisation
We explain the documents and the scope of the authorisation before you sign. We check which policies we can take over.
-
Receive confirmation and personal support
We confirm which policies we can manage and explain how to reach us when you have a question or need help with a claim.
Uploading a document alone does not transfer the servicing of your policy.
YOUR CLIENT APP
Your policies, documents and important dates in simplr.
For NEOdirect clients, simplr keeps the policies we have set up for you, related documents and important dates together in one place. The app is free, and your NEOdirect contact remains available when you need personal support.
What you can do in simplr
Use the app to keep track of the policies we have arranged for you and stay connected with your NEOdirect contact.
- Read key details about your policies in English.
- Start a claim report through the app.
- See important policy dates at a glance.
- Message your NEOdirect contact from the app.
How to get started
- Start with NEOdirect. If you are not a client yet, message us first. We will check whether we can support your existing policies.
- Register with your email. Use the form below. We will send a login link when your account is ready.
- Set up the app. SmartCheck guides you through the basics. You can then add your details, policies and documents.
Get started for free
Enter the email address you want to use for your simplr account. We will send you a login link once your account is ready.
Already have an account? Log in to simplr.
Adding a policy or uploading a document in simplr does not transfer its servicing. We confirm separately which policies NEOdirect can manage.
Can we help?
Tell us the name of your insurer and the type of policy you have. We will check whether we can support it; availability depends on the insurer and product.
Frequently asked questions
Here are answers to common questions about policy servicing, authorisation, costs and simplr access.
No. You can ask us to check whether we can service your existing policies without buying a new one. Availability depends on the insurer and product.
We can check whether a policy bought through CHECK24 can be supported. The answer depends on the insurer and the specific product, so tell us which policy you have and we will confirm.
The broker agreement and authorisation set out what we may do for the policies you include. They allow us to contact insurers about those policies, and we will explain the documents before you sign.
The existing-policy support described on this page is free for you. If an optional service has a separate cost, we will explain it before you decide.
We will tell you if we cannot service a policy. Asking us to review it will not automatically replace or cancel it. We can explain what other support may be available.
If you would like, we can also check whether your insurance still fits your circumstances. We will explain any recommendations, and you decide whether to make a change.
simplr is free for NEOdirect clients. Use the email form in this section to get started. We will send you a login link when your account is ready. If you already have access, log in to simplr.
Get support for your policies.
Get started with simplr.
Ask us to check your existing cover, request a callback, or register for your free simplr access as a NEOdirect client.